PRIVACY POLICY

Effective Date: January 30, 2024

Pol Pol Privacy Statement

Pol Pol collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. This Privacy Statement applies to information collected and used by Pol Pol.

Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services for the sale or purchase of coconuts and its related products, including transportation and delivery services (“Users”). This Statement does not apply to information we collect from or about sellers, buyers, intermediaries, or any other persons who use the Pol Pol platform under license (collectively “Stakeholders”). If you interact with the Services as both a User and a Stakeholder, the respective privacy statements apply to your different interactions.

Collection of Information

Information You Provide to Us

We collect information you voluntarily provide to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This includes your name, email, phone number, postal address, profile picture, payment method, requested items, delivery notes, and other information you choose to provide.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information in the following categories:

Location Information: We collect precise location data from the Pol Pol app on your device when you use the Services to buy or sell coconuts and related products. With your consent, we may also collect your device's location when the app is running in the foreground or background. Contacts Information: With your permission, we may access and store names and contact information from your device's address book to facilitate social interactions and other purposes described in this Statement.

Transaction Information: We collect details of your transactions including service type, date and time, charges, and other transaction details.

Usage and Preference Information: Information about how you interact with our Services, including preferences and settings, is collected through cookies, pixel tags, and similar technologies.

Device Information: We may collect details about your mobile device such as hardware model, operating system, unique identifiers, and network information. Log Information: Includes device IP address, access dates and times, app features, browser type, and third-party sites or services you used prior to interacting with our Services.

Important Information About Platform Permissions

Mobile platforms have defined types of device data that apps cannot access without your consent. The iOS platform will alert you when the Pol Pol app wants permission to access certain types of data. Android devices will notify you of the permissions that the Pol Pol app seeks before you first use the app.

Information We Collect from Other Sources

We may receive information from other sources, such as:

Social media services or payment providers linked to your Pol Pol account. Information from employers if you use enterprise solutions like Pol Pol services. User ratings from our sellers and buyers. If you interact with other apps or websites that use our API.

Use of Information

We use the information to provide, maintain, and improve our Services; to facilitate payments; to send receipts and updates; to provide customer support; to develop safety features; to authenticate users; for internal operations like fraud prevention; and to personalize the Services.

With buyers and sellers for service provision.
With third parties for partnerships or promotional offerings.
Publicly if you post in public forums.
With third parties you choose to share information with.
With your employer and necessary third parties if participating in enterprise solutions.

The Services may integrate with social sharing features, letting you share actions with other apps or media. Your use of such features enables sharing information based on your social sharing service settings.

Analytics and Advertising Services Provided by Others

Third parties may provide analytics services and serve advertisements on our behalf across the Internet. These entities may use technologies like cookies and web beacons to identify your device.

Your Choices

Account Information: You can correct your account information at any time via your account settings. Promotional Communications: You can opt out of receiving promotional messages from us by following the instructions in those messages. Cookies and Advertising: Refer to our Cookie Statement for choices around cookies and related technologies.

Changes to the Statement

We may modify this Statement. Significant changes will be notified through the Services or via email.

Contact Us

For questions about this Privacy Statement, contact us at [email protected].

Document Updated at: January 30, 2024